FAQ

Frequently Asked Questions (FAQ)

1. Are your software licenses genuine?

Yes. We provide genuine digital software licenses sourced from trusted suppliers. We are committed to delivering authentic products to our customers.

2. How will I receive my software?

All products are delivered digitally. After your order is confirmed, your license key and any required download or activation instructions will be sent to your registered email address.

3. How long does delivery take?

Most orders are delivered within 2 hours. During periods of high demand, delivery may take a little longer, but we always strive to process orders as quickly as possible.

4. Do you ship physical products?

No. We sell digital software only. No physical product is shipped.

5. Can I get a refund?

Due to the nature of digital products, refunds are generally not available once a license key has been delivered. However, if you receive an invalid or non-working key, we will verify the issue and provide a replacement or another appropriate solution.

6. What should I do if my activation key doesn’t work?

Please contact our support team with your order number and a screenshot of the error message. We will investigate the issue and assist you as quickly as possible.

7. Is payment secure?

Yes. All payments are processed through Shopify’s secure payment system and trusted payment gateways to ensure your information remains protected.

8. Can I use one license on multiple devices?

This depends on the software publisher’s licensing terms. Please check the product description for device limits before purchasing.

9. Can I contact customer support before purchasing?

Absolutely. If you have any questions about compatibility, licensing, or product selection, feel free to contact us before placing your order.

10. How can I contact House of Softwares?

You can reach us through the Contact page on our website or by using the contact information provided there. Our support team will respond as soon as possible during business hours.