Refund policy

Last Updated: 21 July, 2026

At House of Softwares, we strive to provide genuine digital software licenses, subscriptions, and activation keys. As our products are delivered digitally and cannot be physically returned, please read our policy carefully before making a purchase.

1. Digital Products

All products sold on House of Softwares are digital goods, including but not limited to:

  • Software License Keys
  • Digital Activation Codes
  • Software Subscriptions
  • Digital Downloads

No physical products are shipped.


2. Return Policy

Due to the nature of digital products, all sales are final.

Once a digital product, activation key, or subscription has been delivered, it cannot be returned, exchanged, or cancelled because digital products cannot be recovered once accessed or delivered.


3. Replacement Policy

If your activation key or subscription cannot be activated due to a genuine technical issue, we will first attempt to resolve the problem.

If we determine that the key or subscription is genuinely defective or invalid, we will provide one or more replacement keys/subscriptions at no additional cost.

Replacement is our primary resolution before any refund is considered.


4. Refund Policy

Refunds may be issued only under the following circumstances:

  • The purchased key has been verified as invalid or defective.
  • A replacement cannot be provided within a reasonable time.
  • The product cannot be delivered due to an error on our side.

Refunds will not be issued for:

  • Purchasing the wrong product.
  • Compatibility issues clearly mentioned on the product page.
  • Change of mind.
  • Failure to read the product description.
  • Accidental purchases.
  • Duplicate purchases made by the customer.
  • Requests made after successful activation.
  • Incorrect email addresses provided by the customer.


5. Verification Process

To protect both our customers and our business from fraud, every refund or replacement request is subject to verification.

Customers may be required to provide:

  • Order Number
  • Registered Email Address
  • Screenshot(s) of the activation error
  • Screenshot(s) showing the full error message
  • Installation details
  • Device information (if required)

In some cases, we may request additional information to verify the issue.

If the investigation confirms that the license has already been successfully activated or used, the request for refund or replacement may be declined.


6. Fraud Prevention

House of Softwares reserves the right to refuse refunds or replacements where there is evidence of:

  • Successful activation of the supplied key
  • Misuse of software
  • Attempted fraud
  • False claims
  • Abuse of our refund policy

We work with our suppliers to verify the activation status of license keys whenever possible.


7. Customer Support

Most activation issues can be resolved quickly.

If you experience any difficulty, please contact our support team before requesting a refund. We will make every reasonable effort to help activate your software successfully.


8. Processing Time

Replacement requests are generally processed within 24–48 business hours.

Approved refunds, where applicable, are generally processed within 5–10 business days, depending on your payment provider.


9. Contact Us

For refund or replacement requests, please contact:

House of Softwares

Email: houseoffsoftwares@gmail.com

Website: https://houseofsoftwares.in

Please include your Order Number in all correspondence.